Project Manager

💡 About Our Client

Our client is on a mission to revolutionize public safety. As a global leader in emergency collaboration technology, they are building a cutting-edge platform that helps save lives—think live video streaming, real-time chat, and precise location tracking.

Their tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants, they are innovating life-saving solutions for millions of people worldwide.

🚀 About the Role

They are seeking a Project Manager who will manage successful projects to ensure that deployments are delivered on time and produce the desired results. In this role, you will be orchestrating all project-related activities, managing timelines, and bringing the required resources to support the project's success (both internally and with its partners). You will be responsible for the successful day-to-day relationship between customers, partners, and the company and work with relevant team members to create any required documentation requests. You will be meeting the customer regularly, following up on their needs and expectations making sure they get the best possible service expected.

🎯 Here’s What You’ll Be Doing

• Oversee deployments from initiation to execution for assigned customer projects
• Coordinate and work closely with partners and customers to ensure a successful implementation process and customer satisfaction
• Create/manage commercial and pilot project plans
• Effectively manage & communicate project tasks and commitments with the team and other relevant stakeholders
• Manage customer expectations, project schedules, and determine resource needs
• Identify business development and "add-on" sales opportunities as they relate to specific projects
• Lead internal, customer, and partner meetings to set expectations for all involved in the process
• Establish, develop, and manage key relationships with partners and customers
• Optimize and improve the work process and methodologies
• Collaborate with additional project resources to ensure smooth deployments to meet project expectations
• Communicate internal and external project updates.
• Identify risks, escalate early and work to identify the path forward that won’t delay the timeline.

Requirements

🔑 What You Bring:

• Have 3 - 5 years experience in a similar position in a B2B SaaS company, managing an entire project lifecycle

MUST possess a PMP or CAPM certification.

• Proven experience in working closely with R&D teams on product execution, technical team members, C-suite engagement for B2B SaaS or similar Command Staff engagement for B2G customers
• Strong leadership, management, and organizational skills
• Strong analytical and research skills - proven experience in using data and user research to glean customer insights, including directly interfacing with users
• Proven ability to work with cross-functional groups and drive decision-making
• Self-motivated with a hands-on approach
• Ability to thrive in a fast-paced, start-up environment

Willingness to travel (domestically) 25%-35% of the time

• Experience with Public Safety organizations preferred

Bonus points for:

• Experience in ESInet and I3 technologies
• Experience in cloud based deployments

Benefits

🎁 Why You’ll Love It Here

👩🏽‍⚕️ Comprehensive healthcare (medical, dental, vision).

💸 401(k) matching—because your future matters!

🏖️ Unlimited vacation days (yep, really!).

👶 Parental leave—family first!

💪 Health & wellness perks to keep you feeling great.

☎️$100 monthly allowance for your phone and internet because streaming cat videos and answering emails both count as “work,” right?

Plus, you’ll join a team that believes in inclusion, equality, and having fun while making a difference.

🌍 Their Promise

The hiring company celebrates diversity and strives for a workplace where everyone belongs. They are dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed! Where every person counts.

Let’s make the world safer together!

(Note: They are unable to sponsor employment visas)

Salary Range

The pay range for this position in New York City is $139,00-$155,000 + equity + benefits (including medical, dental, vision and 401K). Base pay offered may vary depending on job-related knowledge, skills, and experience.

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”